Shipping policy
Shipping Policy
Clear information about order processing, delivery estimates, tracking, address changes, and special shipping requirements.
1. Order Processing
Orders are processed during normal business days, excluding weekends and public holidays. Processing time begins after payment authorization and any required order, address, eligibility, or compliance verification is complete.
Processing time may vary based on product availability, order volume, carrier requirements, and whether an item is regulated or requires special handling. An order confirmation acknowledges receipt of your order but does not mean the order has shipped.
2. Shipping Destinations and Methods
Available shipping destinations and delivery methods are displayed at checkout based on the delivery address, product type, carrier availability, and applicable restrictions.
Some products cannot be shipped to P.O. boxes, military addresses, freight-forwarding locations, Alaska, Hawaii, U.S. territories, or certain states and local jurisdictions. If no eligible method appears at checkout, we cannot ship the selected item to that address.
3. Pressurized and Regulated Products
Certain refrigerants, cylinders, chemicals, and pressurized products are regulated for transportation and may require approved packaging, labeling, documentation, ground service, adult or qualified receipt, and an authorized carrier.
These products may not qualify for expedited, air, international, postal, or unrestricted residential delivery. Generiqo may request lawful eligibility information, change the delivery method, divide an order into separate shipments, or cancel and refund an item that cannot legally or safely be shipped.
4. Shipping Charges
Shipping charges are calculated and displayed at checkout before payment. Charges may depend on destination, weight, dimensions, carrier, service level, and special-handling requirements.
Hazardous-material, limited-access, residential, liftgate, signature, remote-area, or other carrier fees may apply when relevant. Any available free-shipping promotion will be subject to its stated terms and eligible products or destinations.
5. Delivery Estimates
Any delivery date or transit time shown at checkout, in an order confirmation, or in tracking information is an estimate rather than a guarantee. Delivery time begins after the carrier accepts the shipment, not when the order is placed.
Weather, carrier interruptions, peak periods, regulated-material requirements, address problems, inspections, and circumstances outside our reasonable control may cause delays.
6. Tracking Your Order
When tracking is available, we will send it to the email address associated with the order. Tracking may take time to update after a shipping label is created.
If an order contains multiple items, products may arrive in separate packages with different tracking numbers and delivery dates.
7. Address Accuracy and Changes
Customers are responsible for providing a complete, accurate, and deliverable shipping address. Contact us immediately if a correction is needed. We cannot guarantee changes after processing or shipment begins.
Additional carrier fees, return charges, or reshipping charges caused by an incomplete, incorrect, refused, or undeliverable address may be the customer’s responsibility. For security, some address changes may require order cancellation and a new purchase.
8. Delivery Problems
9. Damaged, Incorrect, or Incomplete Orders
Inspect your order promptly after delivery. If it arrives damaged, incorrect, incomplete, leaking, or visibly compromised, contact us as soon as possible with the order number and clear photographs.
Do not use, install, discard, or send the item back before receiving instructions. Approved resolutions are handled under our Return and Refund Policy.
10. Refused and Undeliverable Packages
Packages returned because they were refused, unclaimed, undeliverable, or addressed incorrectly will be reviewed after they are received. Eligible refunds may be reduced by original shipping, return shipping, carrier charges, or non-refundable handling fees, except where prohibited by law or where Generiqo caused the error.
Regulated products may be subject to additional carrier procedures and may not be eligible for ordinary return transportation.
11. Order Cancellations
Contact us immediately to request a cancellation. We will try to assist, but cancellation is not guaranteed once processing or shipment begins. Shipped orders are subject to the Return and Refund Policy and any product-specific transportation restrictions.
12. Policy Changes
We may update this Shipping Policy to reflect changes to our services, carriers, products, or legal requirements. The version posted on this page applies at the time of your order unless applicable law requires otherwise.
Effective date: September 15, 2026
Questions About Shipping?
Include your order number when contacting us so our support team can assist you efficiently.
Generiqo
401 SW 158th Ter, Apt 101
Pembroke Pines, FL 33027, United States
support@generiqo.us | +1 (305) 600-7999