After checkout, you should receive an order confirmation at the email address provided. Check your spam or junk folder if it does not appear. Contact us if you still cannot locate the confirmation.

Contact us immediately with your order number. We will try to help, but changes and cancellations are not guaranteed after processing or shipment begins.

The currently available payment methods are displayed during Shopify checkout. Availability may depend on your location, device, and order.

An order may require review because of payment verification, address information, inventory, delivery restrictions, suspected fraud, or legal and carrier requirements. If we cancel a paid order, the canceled amount will be refunded to the original payment method.

Available destinations and delivery methods appear at checkout. Some products cannot be delivered to every state, territory, P.O. box, military address, or remote location because of carrier or regulatory restrictions.

When tracking is available, it is sent to the email address associated with your order. Tracking may take time to update after the carrier receives the shipping information.

Products may ship separately because of inventory location, package size, carrier requirements, or special handling. Each shipment may have its own tracking number and delivery date.

Check the delivery location, household members, neighbors, building staff, and any carrier notice. Then contact the carrier and Generiqo promptly with your order and tracking numbers.

Eligible return requests must be submitted within 30 days after confirmed delivery. The product must satisfy the conditions described in our Return and Refund Policy.

No. Contact us and wait for approval and return instructions before shipping anything. Unauthorized returns may be refused or delayed.

We will notify you after an approved return is received and inspected. If accepted, the refund is sent to the original payment method. Your bank or payment provider may need additional processing time.

Contact us promptly with your order number and clear photographs of the product, packaging, label, and damage. Do not use, install, discard, or return the item before receiving instructions.

Review the product page, included documentation, and manufacturer information. If information is unclear, contact us before ordering. For regulated products, consult an appropriately qualified professional.

Yes. Some pressurized or regulated products may have restrictions involving eligibility, shipping, receipt, storage, installation, recovery, or disposal. Generiqo may request verification or limit an order when required for safety or legal compliance.

Do not use, connect, move unnecessarily, or return a leaking, punctured, damaged, or otherwise unsafe product. Keep people away from the area and contact the delivery carrier and Generiqo promptly for appropriate safety guidance.

Email support@generiqo.us or call +1 (305) 600-7999.

Include your full name, order number, checkout email address, a clear explanation, and relevant photos when needed. Never email complete card numbers, passwords, or account credentials.