Frequently Asked Questions

How quickly are orders processed?

Most orders are prepared within 1–2 business days, excluding weekends and holidays.

How long does US delivery take?

Estimated transit is 3–7 business days after dispatch. Remote locations and carrier disruptions may require additional time.

How do I track my order?

Use the tracking link in your shipping-confirmation email. Contact support@generiqo.us if tracking has not updated for several business days.

Can I cancel an order?

Contact us immediately. We cannot guarantee cancellation after processing or dispatch begins.

Can I return an item?

Eligible unused items may be requested for return within 30 days after delivery. Review the Return & Refund Policy before shipping anything.

Where can I get help?

Email support@generiqo.us or call +1 (305) 600-7999.