Privacy policy

GENERIQO PRIVACY CENTER

Your Privacy Matters.

This policy explains what personal information Generiqo collects, how we use it, when it may be shared, and the privacy choices available to you.

Clear Collection We explain what information is collected.
Responsible Use Information supports orders and services.
Your Choices Eligible customers can submit requests.

1. Scope of This Policy

This Privacy Policy describes how Generiqo collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our online store and related services.

Effective date: September 15, 2026

2. Information We Collect

Information you provide

  • Your name, email address, phone number, billing address, and shipping address.
  • Order details, products purchased, delivery information, returns, refunds, and support requests.
  • Account details, saved preferences, product reviews, and communications with us.
  • Payment information processed by Shopify and our payment providers. Generiqo generally does not store complete payment-card details.

Information collected automatically

  • IP address, browser, device, operating system, network, and approximate location.
  • Pages viewed, links selected, referring pages, searches, cart activity, and interaction times.
  • Cookie identifiers and similar information used for functionality, analytics, security, and advertising.

3. How We Use Your Information

  • Process payments and fulfill, deliver, return, replace, or refund orders.
  • Provide customer support and respond to questions.
  • Create and maintain customer accounts.
  • Operate, personalize, analyze, secure, and improve our store and services.
  • Send transactional messages and permitted marketing communications.
  • Detect fraud, misuse, security threats, and prohibited activity.
  • Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.

4. Cookies and Similar Technologies

Our store and service providers may use cookies, pixels, and similar technologies to keep the website functioning, remember preferences, maintain your cart, understand traffic, evaluate performance, prevent fraud, and provide relevant advertising.

You may manage cookies through your browser settings and any privacy controls available on our website. Blocking certain cookies may affect account, cart, or checkout functions.

5. How We Share Information

We may share personal information when reasonably necessary with:

  • Shopify and payment providers that operate our store and process transactions.
  • Shipping and fulfillment providers that prepare, transport, track, and deliver orders.
  • Technology providers supporting hosting, analytics, security, communications, and customer service.
  • Advertising partners that help measure or deliver advertising, subject to applicable privacy choices.
  • Professional advisers and authorities when needed for legal, accounting, insurance, safety, or compliance purposes.
  • Business-transfer parties in connection with a merger, financing, acquisition, restructuring, or sale of assets.

We do not exchange personal information for money. Certain analytics or advertising activities may be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Eligible customers may opt out.

6. Your Privacy Rights

Depending on where you live, you may have the right to request access, correction, deletion, or a portable copy of personal information. You may also have the right to object to certain processing or opt out of targeted advertising and qualifying data sharing.

To submit a request, email support@generiqo.us. We may need to verify your identity before responding. We will not discriminate against you for exercising an applicable privacy right.

7. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may still receive non-promotional messages concerning orders, accounts, security, or customer-service requests.

8. Data Retention and Security

We retain personal information only as long as reasonably necessary to fulfill orders, provide support, prevent fraud, resolve disputes, maintain records, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards. However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. International Processing

Generiqo and its service providers may process personal information in the United States and other countries. Privacy protections may differ between jurisdictions. Appropriate safeguards are used where required by law.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can review and, where appropriate, delete it.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The updated policy will be posted on this page with a revised effective date.

Contact Generiqo

Contact us with questions about this Privacy Policy or to submit a privacy request.

Email Generiqo Support

Generiqo
401 SW 158th Ter, Apt 101
Pembroke Pines, FL 33027, United States
support@generiqo.us | +1 (305) 600-7999