Refund policy
Returns & Refunds, Made Clear.
We want every order to arrive correctly and in excellent condition. Review the requirements below before requesting a return.
1. Return Eligibility
You may request a return within 30 days after confirmed delivery. To qualify, the item must be unused, unopened, uninstalled, and in the same condition in which it was received.
The item must include its original packaging, accessories, manuals, safety seals, labels, and proof of purchase. All returns require authorization from Generiqo before shipment.
2. Non-Returnable Products
For safety, regulatory, and quality-control reasons, we cannot accept returns of:
- Opened, used, punctured, discharged, leaking, refilled, or partially used refrigerant or pressurized containers.
- Products that have been installed, connected, modified, damaged, or are missing original components.
- Hazardous or regulated products that cannot legally or safely be returned using an authorized carrier.
- Items marked final sale, clearance, custom, or special order.
- Gift cards and downloadable products.
3. How to Request a Return
4. Damaged, Defective, or Incorrect Orders
Inspect your order promptly after delivery. If an item arrives damaged, defective, leaking, or different from what you ordered, contact us as soon as possible with your order number and supporting photos.
Do not use, install, discard, or return the product until we provide instructions. If we confirm a shipping or fulfillment error, Generiqo will arrange an appropriate replacement, return, or refund without charging you for approved return shipping.
5. Refunds
We will notify you after the approved return is received and inspected. If accepted, the refund will be issued to the original payment method.
Original shipping charges are not refundable unless the product arrived damaged, defective, or incorrect. Bank and payment-provider processing times vary, so the credit may take several business days to appear after approval.
6. Exchanges
For the fastest service, request an approved return for the eligible item and place a new order for the desired product. Replacements for confirmed damaged, defective, or incorrect items will be handled directly by our support team.
7. Return Shipping
Unless an item is confirmed damaged, defective, or incorrect, the customer is responsible for approved return-shipping costs. Use a trackable service and retain the shipping receipt. Generiqo is not responsible for unauthorized returns or packages lost or damaged in transit.
Pressurized or regulated products may require special packaging, labeling, documents, and an authorized carrier. Never place restricted products into ordinary mail or shipping channels.
8. Order Cancellations
Contact us immediately if you need to cancel or change an order. We will try to assist, but cancellation is not guaranteed after processing or shipment begins. If the order has shipped, the approved return conditions above will apply.
9. Late or Missing Refunds
If an approved refund does not appear, check your bank or card account again and contact the payment provider. Processing delays may occur after Generiqo issues the refund. Contact us if you still need assistance.
Need Help With a Return?
Send us your order number and a short explanation. Our support team will guide you through the next step.
Generiqo
401 SW 158th Ter, Apt 101
Pembroke Pines, FL 33027, United States
support@generiqo.us | +1 (305) 600-7999