Track Your Order

When your order ships, Generiqo sends a shipping-confirmation email containing the carrier and tracking link. Select that link for the latest carrier update.

Tracking has not updated

Carriers can take 24–72 hours to display the first scan. If there is still no update after three business days, email support@generiqo.us with your name and order number.

Delivery issue

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, and neighbors, then contact the carrier. Notify Generiqo promptly so we can review the available information.